Why are all fields mandatory on the initial signup page?All information collected on the initial application is for the mainly private. The only fields that are public are "Location" and "Timezone". All other profile fields/information are stored to make sure that all users meet our community guidelines and do not violate any terms of service policies. If you are found to provide invalid account information (false information), your account will be terminated. This helps us once again keep a safe and secure community setting.
How is my information used?As defined/stated in the terms of service and privacy policies we do not sell or share your information with any third-party services and(or) businesses. For more details visit the terms of service and privacy policy page.
How do I retrieve my password or username?Simply visit the Forgot Password section found on the homepage under the login box. On the Forgot Password page you will find the tools needed to reset your password and(or) retrieve your username from the system.
I no longer have access to the email address used to signup!Not a problem, simply create a support ticket and provided the email, username for the account. One of our account specialists will be in contact with you to verify the account you are attempting to access and help you with updating your new email address.
I no longer have access to the system, help!If you no longer have access to the system, there may be a chance that you have received a temporary account suspension due to a violation of the terms of service. It is also possible that your account was removed by the system due to inactivity for an extended period of time as well as improper use of the system or having multiple accounts on the system.
I keep getting numerous errors when using the system!If you consistently are receiving errors while utilizing our system in the manner in which it was created, designed, and(or) developed. Please create a new support ticket and provide as much information regarding the error, in the event an error message is displayed, copy the information into the support ticket. PLEASE NOTE: If you have different portions of the web application saved into your favorites or recently visited sites we highly recommend YOU DO NOT access the website through your personal links. We change our system and to maintain security and integrity of the system some links may become invalid after a certain amount of time. We of course encourage you to save our site and visit often, however, we ask that you save the homepage, ie: https://www.lcpdfrhq.com/
I am receiving unwanted message(s) or want to report someone!First, go to the user(s) profile and report the user. When prompted please be specific on how/when the inappropriate conduct started as well as any other information that is pertinent to our member conduct review. The reporting is anonymous as to the user in question being notified of pending conduct review, however, you may be contacted by a support agent requesting additional information. Keep in mind, that the reporting function should not be used because you do not like an individual, there needs to be direct violation of member conduct defined in the terms of service and privacy policy.
How do I delete/close my account?Although we would hate to see you go but we understand if you want to part ways. All user accounts that are not active for more than one (1) year are automatically removed from the system to provide more resources to our active users. If your account is removed due to inactivity you are more than welcome to signup again at anytime.
Why can't I hear the dispatch tones?Safari
In the Safari app on your Mac, choose Safari > Settings for This Website.
You can also Control-click in the Smart Search field, then choose Settings for This Website.
Hold the pointer to the right of Auto-Play, then click the pop-up menu and choose an option:
Allow All Auto-Play: Lets videos on this website play automatically.
Stop Media with Sound: Blocks autoplay for videos that contain audio, but allows other videos to play.
Never Auto-Play: Blocks autoplay for all videos on this website.
Chrome
Select Menu > Settings.
Activate Site Settings and select Media on the page that opens.
Tap on Auto-play.
Toggle the status so that it is off.
FireFox
Click the menu button. and select Options. Preferences.
Select the Privacy & Security panel.
Scroll down to the Permissions section. Block websites from automatically playing sound is the default setting. When check-marked, media autoplay is blocked by default.